Shipping Policy

Glowyk ships Korean beauty products from South Korea to destinations supported at checkout.

Shipping availability

Available shipping methods, rates and estimated delivery windows are calculated for the destination and shown at checkout. If a destination cannot currently be served, checkout will not offer a shipping method.

Processing

Orders are prepared after payment is confirmed. Processing and carrier transit times can vary by destination, order volume, weekends, holidays and customs activity.

Tracking

When tracking is available for the selected shipping service, tracking information is sent after the shipment is handed to the carrier. Carrier scans can take time to appear.

Customs, duties and taxes

Import duties, taxes, customs-clearance charges or carrier fees may apply depending on the destination and the checkout terms for the order. Any amounts collected at checkout will be shown before payment. Where such charges are not collected at checkout, the recipient may be responsible for them on import.

Address accuracy

Please enter a complete and accurate delivery address. If an address is incomplete or cannot be serviced, contact support@glowyk.com as soon as possible. Changes cannot be guaranteed once an order has entered fulfillment.

Delivery issues

If tracking shows an unusual delay or a delivery problem, email support@glowyk.com with your order number so we can review the shipment details available to us.

For returns and refunds, see our Returns & Refunds Policy.