FAQ

Frequently Asked Questions

Where do you ship from?

Every order ships directly from Korea — the same authentic products Koreans buy at home.

Are your products authentic?

100%. We source from Korea's official, most-loved beauty retailers. No gray market, no "global editions" — just the real thing.

How long does shipping take?

Orders are dispatched within 1–3 business days. Standard (K-Packet) delivery arrives within 7–15 business days after dispatch; Express (EMS, 5–8 business days) is available at checkout. You'll get a tracking number by email.

Do you offer free shipping?

Yes — free Standard shipping on all orders over $70. Under $70, Standard shipping is a flat $7.99 — or upgrade to Express (EMS) at checkout.

Will I be charged customs or duties?

No. Every Glowyk order is shipped DDP (Delivered Duty Paid). Customs duties and import taxes are already included in the product price, so you will never face unexpected charges or carrier fees upon delivery.

Why is the packaging or label in Korean?

Because it's the authentic Korean domestic version — the exact product sold in Korea. Formulas and packaging may differ slightly from versions sold elsewhere.

Can I cancel or return my order?

Yes. You can cancel before your order ships, and return eligible items within 14 days of delivery. See our Returns & Refunds and Shipping policies for details.

Can I pay by card without a PayPal account?

Yes. Choose the PayPal checkout button and select Pay with a Card. You can pay securely with a major credit or debit card through PayPal; a PayPal account is not required.

How do I contact you?

Email support [at] glowyk.com or use our Contact page. We're here for you.